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Support | Let our Expert Support Bunch to advise you

HELP

We guess you're here because you're dealing with some issues or you need some information. Now... have you tried to google that dear?

Congrats to making a bright choice! Here is what you need to do: On the start page enter your e-mail address and username, then click on CREATE ACCOUNT to continue with the registration process.  Don't you worry, we'll be gentle with you.

There might be a few reasons why the message did not reach your inbox. You have a bad troll in your email account who is deleting all your incoming emails. Or (and more likely to be true), the message have been redirected to your Spam/ Junk mail folder as a result of activated mailbox filters. If the email is not there, then it’s time for you to approach us over chat or email at support@eatsleepbet.com .

Fasten your seatbelt, this will be quick! All you need to do is to click on the 'Forgot password' link under the password field or on the sidebar. Enter your username or email address in the field provided and we'll send you an email with a passwort-reset-link.  Now all what's left to be done is to check your inbox, open the email, click on the link and choose another password that you'll forget. Repeat.  

“Yes, please open as many accounts as you wish”,  said no casino ever. Sorry, but that is not allowed.  Just one account per person is allowed.

Well, it depends how much you misled us. If you made a mistake in your address or your date of birth, you can send us one of these documents: a copy of your passport, ID or driving license suffice to support@eatsleepbet.com and we'll get your info updated; however if you want to change your name or surname, then we're sorry buddy but we're gonna have to close your account immediately.

Oh dear, nope, sorry.  Only people who are 18 or older (depending on your country of residence) are allowed to play at EatSleepBet. No discussion.

Now we’re talking! Simply click on the deposit button on your side bar or the header, select your preferred payment method, enter the amount you wish to deposit and you're ready to roll!

We’re experts in taking a good care of your money (honestly, did you think we're gonna say otherwise?). In order to provide you with the highest comfort when depositing, we offer you one of the widest selection of deposit methods you can find out there: VISA, MasterCard, Maestro, Skrill, Neteller, PaysafeCard, Bank Transfer and many more…. To see the full list, check out banking or our cashier.

Hit your screen twice from the right side and 3 times from the left. Nothing? Hmm, then it might be missing / outdated Java on your computer or disabled pop ups dear. You're welcome ;) 

You happened...Sorry buddy, but most likely you've got something wrong. First of all make sure that all the information is filled out correctly. Are all the digits in the account number correct? Are you currently on the withdrawal or deposit page? Are you using one of our accepted cards? If all the information is correct – reload the page or try a different browser (we recommend Google Chrome). The most common reason for failed deposits can be traced to your bank. Perhaps your Verified by VISA (or MasterCard secure code) failed? Your card might be affected by limitations or blocks regarding online and/or international payments? Did you check that your card was sufficiently funded? Do you have more than 5 credit cards activated at the same time? Please contact the card department of your bank for more information and  get back to us if the problem persists.

99% of the time, the monies will be credited to your account within a couple of minutes (in case of an offline bank transfer aprox. 3 days).  Should a deposit take longer that 5 minutes, let us know and we'll give you the exact time frame.

First of all, whaat? And second of all, whaaat? Just kidding, we’re happy to see you’re cashing out some winnings, well done! Please send us your identity documents to id@eatsleepbet.com. Once your account has been approved, you can request a payout with one of our supported withdrawal  methods you have used to deposit with. 

You can use one of these withdrawal methods (as long as you've already used one of them  to make a deposit): VISA, Skrill, Neteller, Bank Transfer.

Can't wait, huh? We completely understand and therefore we're doing our best to process your request at the highest speed possible. A withdrawal request is normally approved within 2 business days.  From then it will take a maximum of 5 days for money to reach your account.

Why would you want to withdraw in the first place? No, now seriously, there's only one possible option here. You have not completed the wagering requirements on the bonus. The general wagering requirements can be found under Terms & Conditions. Or you can look at the Promotions page and see which wagering requirements apply to the bonuses you have recently claimed.

Oh yeah, you can cancel any withdrawal request up until the moment it has been approved by our finance department, hence hurry up, open your waiting withdrawals in the cashier and click on CANCEL next to chosen pending transaction.

Sorry Gollum, but if you want to see your 'precious' you're gonna have to give us a laugh...go on, send us your ID. Just teasing you, we all look weird on our IDs so don't worry too much. Your documents will be necessary to approve your account for withdrawals so as soon as you feel like enjoying your precious, please send us your photo ID (ID card, passport, driving licence) and proof of your address (gas, water or electricity bill, a copy of a bank / credit card statement ) not older than 2 months to id@eatsleepbet.com. Also we will need a photo of your credit card from both sides or a screenshot with your Skrill / Neteller details (in case you are using an ewallet). Normally we will approve your account within 48 hours.

Getting straight to the point, huh? ;) That's how we like it. At EatSleepBet you'll be pampered with Welcome Bonus Package, 10% Extraordinary Sizzling Bonus on every single casino deposit,  Frequent Deposit Bonus offers for various VIP levels, Freespins, Free Cash Bonuses... You can always check all active offers on promo section.

The best one of course! For EatSleepBet's Casino, you can get 3, yes you read that one well, 3 welcome bonuses! First you get a 100%  bonus up to €300 / AUD 500 plus 10 Free Spins, then a 50% bonus up to €200 / AUD 300 and then last but not least a 75% bonus up to €100 / AUD 150. You're welcome!

No need to activate them honey. Once they have been credited to your account, just open the game they apply to and play!

Look at you all excited! That's the way we like to see you.  After you made deposit, just go to the bonuses tab on our cashier and select the bonus you would like to claim. Easy as one, two...um

That's a good question....did you google it?  Okay, deep breath, here goes: wagering requirements are the amount of times you must wager a bonus before you have unlocked it and are able to withdraw it from your account.  20 times wagering requirements mean that for a €5 Bonus you will have to wager €100.

Do we look like Santa? Unfortunately not all games contribute towards unlocking your wagering requirements.  You can see which games are exempted by taking a look at our terms and conditions.  Some games (most slots for example) contribute 100% towards unlocking the wagering requirements, others a lesser percentage. If there's anything unclear, give us a shout.

Are you really in need of Charity? ;) If so, upon registration, you can choose to receive the Sports Welcome Bonus of 100% up to €100 / AUD 150. Want more? Greedy, greedy. Check out our promo-page for more great sports offers.

We ain't Elvis but if you're looking for a place that rocks & rolls, EatSleepBet VIP Club awaits you. The rules are pretty straightforward: the more you deposit and bet, the faster you progress to a higher VIP level. As you move up to higher levels, you receive bigger bonuses on all your deposits, e.g. by entering the superhero level you get 30% on all deposits. Let's play!   

In this case check out the icon in your message or contact our Expert Support Bunch to find out. Are you a betstar, a rebel, a rocker or a superhero? For more info about VIP levels click HERE.

Good question! ESB Points or Elegantly Stimulating BonusPoints if you will, are your new best friends, my dear. The more you bet, the more ESB Points you get. And the more ESB Points you collect, the bigger your player’s wallet is. Happy? Good, our mission's completed!

Just place a bet on any of the eligible casino games and up to 10%* of your bet will be converted into ESB-Points. (*To see the list of eligible casino games and the coversion rate, see the rules in our terms and conditions).

This info is waiting for you in the cashier.

Good job, obviously you know how to roll! Your ESB-Points can be redeemed at the ratio of 100:1 (100 points can be converted into €1 / AUD 1). The monies will be credited directly to your player's account with, wait for it.... no wagering requirements. Enjoy!

Of course you can, sweetie. As this is real money on your account, you can withdraw it and start to party immediately.
Click on the odds which relate to the outcome of the event which you would like to bet on.  The BET SLIP will open on the right hand side and you can enter the amount of your stake.  Then click on PLACE BET and after checking the details CONFIRM. You can choose more than one bet on your bet slip to make system or combi-bet tickets.

The single bet is the simplest bet offered by EatSleepBet. It is one bet on one sport event.

A system bet is more than one bet on a single sporting event.  You can also make multi-system bets by placing more than one bet on more than one event. (For example 2 bets on one football match and another bet on a different match all on the same betting ticket. Not all of the bets need to be won in order to receive winnings on the system bet ticket.
A combi-bet is when you bet on more than one sporting event on one ticket.  All bets must win in order for the combi ticket to win. Your ticket will automatically be classed as a combi-bet as soon as you place a bet on more than one event.
You can remove bets from your BET SLIP by clicking on the 'x' next to the relevant bet up until you confirm the bets on your BET SLIP.  Once you have clicked on PLACE BET it is still possible to cancel bets on the current BET SLIP.  Once a BET SLIP has been confirmed it cannot be cancelled.  That is why we recommend checking the details of your bets after clicking on PLACE BET.
The minimum stake is € 0.10 / CZK 2. Once you choose a bet, the maximum stake will appear in the field where you enter the amount of your stake.
If an event is postponed or cancelled, your betting ticket will be updated automatically and the bets removed.  In the case of a combi-bet this will change the total odds of the ticket, but the bet will not be classed as 'LOST'.
Unfortunately we do not offer a live feed for sporting events.  However you can keep up with certain featured games by using our visualisation.  All you need to do is to select LIVE NOW, then SINGLE VIEW and  then the match you wish to see ( on the left hand side) and then click on the little down arrow under the score.  You can then see a visualisation of the game and all relevant statistics.
Just click on BETTING HISTORY on the top right hand corner of the screen.  You can then filter your bets using the tabs and date selection.

As soon as our traders receive official confirmation of the result, these will be posted on our website and all outstanding wins will be settled.

The maximum pay-out is €20.000,00.
Generally, events are published on our sports page 10 days before the event.  However if your event does not show up, just get in touch with Expert Support Bunch in plenty of time and ask for the event to be added.  Our trader will assess the event and if you're lucky, then we will be able to add it for you.
EatSleepBet is licenced in Curacao with licence number 5536/JAZ.
Our games are supplied by reputable companies which have been providing online gambling for many years.
You need not have any worries about your personal data, all online connections and databases are encrypted to the latest standard and our staff is vetted to the highest level.
Just contact Expert Support Bunch either on live chat or by e-mail and request the limit you wish. 
Now why would you want to do such a thing?  You shouldn't have waited so long to get in touch with us.  We'd love to keep you on the team. Really, if there is no other way we can convince you, then you can send an e-mail to support@eatsleepbet.com stating your name, surname, address and date of birth requesting your account to be closed.
There are many online forums to help players with gambling problems.  Here are some websites that offer help: https://www.gamblingtherapy.org/ http://www.gamcare.org.uk/  http://www.gam-anon.org/  http://www.gamblersanonymous.org/ga/

Did you behave? If you haven't smiled today that might be the reason. So hurry up, show us your pearly whites. Good, now you ready to delete all temporary files and cookies on your Chrome, Mozzila or Explorer browser. Solved!

As long as you have not played any games after your connection was lost, there will be no problem finding out the result of the last game.  Generally speaking, all games are played to end on the gaming server, even if you do not see them.  So if you have a problem, stop playing immediately, get in touch with Expert Support Bunch and we will investigate.

You know how to take a selfie and you're asking us this? C'mon, either you're really retro or you just a lazy ass. For both cases click here for Windows or Mac.

Eat lots of beans or lentils and wait... Oh, you meant pop ups in your browser? Silly us. Just click on your browser - Chrome, Mozzila, Explorer

Hmmm…if your screen is blank..how the devil are you reading this answer????  Turn your computer back on. That was easy, no? ;) Now seriously, in most cases, this is resolved by updating your Adobe Flash Player or updating your browser.